- The information we collect on our website
- How we use your information
- Who we might share your information with
- How we keeping you updated on our business, products and services
- Your rights over your information
- How long we keep your information for
- Your data and Social Networks
- Recorded Calls
- Cookies used by this website
- How to contact us
Landguard Point Ltd are registered in England & Wales No.06470129. We are committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products and or services that communicate online or offline with us, in office, meetings, over the phone, through email, website and social media platforms.
- The Information we collect on our website
We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR). The type of information that we will collect on you, and you voluntarily provide to us on this website includes:
- Your full name
- Your address
- The name of your company
- Your telephone number(s)
- Your Email addresses
- Your IP address at the time
- The time and date of when you submitted information
- The corresponding statement that you consented toWe may, in further dealings with you, extend this information to include your purchases, services used, and subscriptions, records of conversations and agreements and payment transactions.
- You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above for us to deal with you as a prospect or customer in an efficient and effective manner.
- The legal basis for processing your data is based on your performance of a contract/compliance with a legal obligation/your vital interest/our legitimate interest that we will have stated at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.
The primary instance where our website will ask you for personally identifiable information is our contact form. The contact form specifically, is powered by a popular WordPress plugin called Contact Form 7. Upon completing your information, you will be asked to consent to our data processing policy which is outlined within this document.
Once submitted, your information will be processed and forwarded to us within a single email sent by the website application. Your information will not be stored within the website application’s database.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
This website uses the HubSpot – an inbound marketing and sales platform to customise content to visitors and adapt how we communicate with them.
- How we use your information
- To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
- Make available our products and services to you;
- Process your orders;
- Take payment from you or give you a refund;
- Personalise your shopping experience, for example we may provide you with details of products that match a product, which you may have purchased or enquired about previously;
- For statistical analysis and to get feedback from you about our products, websites, mobile apps, and other services and activities. For example, occasionally we may invite you to review a product or service you’ve bought or used from us. If we do, it’s possible that we’ll use independent research and feedback providers to act on our behalf;
- To power our security measures and services so you can safely access our website and mobile apps;
- Help us understand more about you as a customer, the products and services you consume, so we can serve you better;
- Contact you about products and services from us;
- Provide you with online advertising and promotions; and
- Help answer your questions and solve any issues you have.
- Who we might share your information with
We may share your personal data with other organisations in the following circumstances:
- If the law or a public authority says we must share the personal data;
- If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
- From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.
- How we keep you updated on our business, products and services
From time to time we may send you relevant offers and news about our business, products and services in a number by email, but only if you have consented to receive these marketing communications.
When interacting with our website, you may be asked if you’d like to sign-up to receive our email marketing communications and will you be asked explicitly to opt-in to receiving these.
You can change your Email Marketing subscription anytime by editing your preferences or unsubscribing altogether via the link at the bottom of any of our email marketing communications or by contacting us via the details at the end of this policy.
- Your rights over your information
Right to Access Your Personal Information
You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.
We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
Right to Correction of Your Personal Data
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
Right to Stop or Limit Our Processing of Your Data
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
For more information about your privacy rights
The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly.
You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.
If you would like to exercise any of these above rights, please contact us via the details listed at the very end of this policy.
- How long we keep your information for
We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 6 years after our last interaction with you at which point it will be permanently deleted and therefore irretrievable.
- Your data and Social Networks
When using this website, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.
Data security is of great importance to Landguard Point Ltd and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.
We take security measures to protect your information including:
Physical & Managerial Security Procedures
- Limiting access to our buildings to those that we believe are entitled to be there (by use of passes, key card access and other related technologies);
- Implementing access controls to our information technology
- We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, offices and stores.
- Never asking you to disclose your own passwords,
- Advising you never to enter your account number or password into an email or after following a link from an email.
Website Application and Hosting Security Procedures
- HTTPS – This website is secured via Hyper Text Transfer Protocol Secure (HTTPS). It means all communications between your browser and this website are securely encrypted. This means that even if somebody managed to intercept the connection, they would not be able to decrypt any of the data which passes between you and the website.
- Secure Update Process – Inline with the security processes of our website development partner agency, this website application’s code-base is administered and updated via a password and FTP free process. All code-changes are deployed via a secure process that does not rely on the storage and visible access of passwords.
- Two Factor Authentication – Where possible, the administration interface to this website application and any personally identifiable information herein, is secured behind a two factor authentication login to all staff who have access to it. Additionally, our website development agency can only access the same interface via their secure Google GSuite accounts and hold no password records for accessing the platform at super-admin level.
- Web Application Maintenance – Our organisation, working in collaboration with our website development agency, regularly monitor the security of this website and consistently update the core CMS platform and supporting extensions and plugins.
- PCI-DSS Compliant Server – Our website application is hosted and operations on a PCI-DSS compliant server independently certified by Security Metrics. The Payment Card Industry Data Security Standard (PCI DSS) applies to companies of any size that accept credit card payments.
- Cloudflare – Our website’s DNS is managed through CloudFlare who provide our content delivery network (CDN), DDoS attack mitigation, Internet security and distributed domain name server services.
10. Recorded Calls
Landguard Point Ltd records all calls, both in and outbound. They do this as a means of protection for both their company, associates, suppliers and of course its customers.
It is an essential part to confirming any verbal disputes which may ever encounter, and therefore protects the interests of all parties involved in any conversation.
This means that any disputes in which a verbal encounter has occurred, can be reviewed and confirmed. Landguard Point will also use calls as a means of training. As this will give any new employees an opportunity to experience encounters they mind experience in their individual role.
Data will only be used, if it is deemed entirely safe and necessary to do so.
There is no exterior usage of the data collected in call recordings, and everything will be kept for internal use, or for use for only the parties involved in any conversation.
All parties can request involved can request a copy of any call transcripts and recordings.
Any party can request for a call not to be recorded prior to any call made. All calls will be stored in a secure “Cloud” platform, where only Landguard Point Managers and Managing Directors can access. All data will be protected by passwords, of which will remain private to those who have access.
If there are any queries with the usage of this, please contact our GDPR Office – Jonathan Israel – 01554 701860.
11. Cookies used by this website
What are Cookies?
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when a website is loaded within your chosen browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ’session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as ‘first party cookies’), or by other websites who serve up content on that site (‘third party cookies’).
What is Cookie Control?
When (as the user) you consent to one of the optional cookie categories, Cookie Control will place a cookie to remember that decision. The name of the cookie will be the name of the category specified within the Cookie Control widget itself. That cookie will be removed when you (the user) revokes consent to that category.
What are ‘Strictly Necessary Cookies’?
These are the cookies that are essential for this website to perform its basic functions. These include those required to allow registered users to authenticate and perform account related functions, as well as to save the contents of virtual ‘carts’ on sites that have an e-commerce functionality.
Strictly Necessary Cookies are highlighted with a double asterisk (**) in the tables below:
Cookies set by WordPress
|wordpress_<hash> **||On login, wordpress uses the wordpress_[hash] cookie to store your authentication details. Its use is limited to the admin console area, /wp-admin/||2 years|
|wordpress_logged_in_<hash> **||After login, wordpress sets the wordpress_logged_in_<hash> cookie, which indicates when you’re logged in, and who you are, for most interface use.||Session|
|wp-settings-<time>-<UID> **||WordPress also sets a few wp-settings-<time>-<UID> cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.||Session|
|WordPress_google_apps_login **||This cookie is set by the plugin ‘Google Apps Login for WordPress’ and may be present for users who login to WordPress via their Google or GSuite account.||Session|
|wordpress_test_cookie||Used to check whether your web browser is set to allow, or reject cookies.||Session|
Cookies set by Magento 2
|CART **||The association with the customer’s shopping cart.|
|CATEGORY_INFO||Stores the category info on the page to load pages faster.|
|COMPARE **||The items in the customer’s Compare Products list.|
|CUSTOMER **||An encrypted version of the shopper’s customer ID.|
|CUSTOMER_AUTH **||Indicates if the customer are currently logged in to the store.|
|CUSTOMER_INFO **||An encrypted version of the shopper’s customer group.|
|EXTERNAL_NO_CACHE||Indicates if caching is disabled or enabled.|
|FRONTEND **||The customer’s session ID.|
|GUEST-VIEW **||Determines if guests can edit their orders.|
|LAST_CATEGORY||The last category visited by the shopper.|
|LAST_PRODUCT||The most recent product viewed by the shopper.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE **||Indicates if the cache can be used to store information.|
|PERSISTENT_SHOPPING_CART||A link to information about the shopper’s cart and viewing history.|
|RECENTLYCOMPARED||Items recently compared by the shopper.|
|STF||Information on products the shopper has emailed to friends.|
|STORE **||The store view or language chosen by the shopper.|
|USER_ALLOWED_SAVE_COOKIE **||Indicates if the shopper allows cookies to be saved.|
|VIEWED_PRODUCT_IDS **||The products recently viewed by the shopper.|
|WISHLIST **||An encrypted list of products added to the shopper’s wishlist.|
|WISHLIST_CNT **||The number of items in the shopper’s wishlist.|
Cookies set by Google Analytics
|_ga||Used to distinguish users.||2 years|
|_gid||Used to distinguish users.||24 hours|
|_gat||Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.||1 minute|
|AMP_TOKEN||Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.||30 seconds to 1 year|
|_gac_<property-id>||Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. Learn more.||90 days|
|_gaexp||Optimize 360 – Used to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in.||90 days|
Cookies set by CloudFlare
|__cfduid **||The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.||1 years|
Cookies set by Hotjar
|_hjClosedSurveyInvites||Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.||365 days|
|_hjDonePolls||Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.||365 days|
|_hjMinimizedPolls||Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.||365 days|
|_hjDoneTestersWidgets||Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.||365 days|
|_hjMinimizedTestersWidgets||Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.||365 days|
|_hjIncludedInSample||Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.||365 days|
Cookies set by Optimizely
|optimizelyBuckets||Records the Optimizely Classic variation that the visitor has seen for each experiment. This allows us to deliver a consistent experience on successive page loads.||6 months|
|optimizelyEndUserId||Stores a visitor’s unique Optimizely identifier, for both Optimizely Classic and Optimizely X Web. It’s a combination of a timestamp and random number. No other information about you or your visitors is stored inside.||6 months|
|optimizelyPendingLogEvents||Used as a cache for a visitor’s actions between tracking calls. This ensures that all events are efficiently tracked even if a visitor takes many actions in rapid succession. The cookie is wiped once the tracking call has been made.||15 seconds|
|optimizelyRedirect||After Optimizely Classic has executed a redirect experiment, stores the variation ID of the redirect experiment, so that Optimizely can pass it into integrated technology platforms along with the variation IDs that are active on the new page. This is necessary because the redirect experiment is usually inactive on the new page.||5 seconds|
|optimizelyReferrer||After Optimizely Classic has executed a redirect experiment, stores the document.referrer property from the original page, so that Optimizely can pass it into integrated technology platforms. This is how we avoid creating “self-referrals” in your third-party analytics.||5 seconds|
|optimizelySegments||Persists the visitor’s Optimizely Classic segments: browser, campaign, mobile, source type, and any custom dimensions that you may have configured. This allows us to ensure persistence of segment membership, which improves the accuracy of segmented results.||6 months|
Cookies set by Hubspot
|__hs_do_not_track||This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.||2 years|
|__hs_testcookie||This cookie is used to test whether the visitor has support for cookies enabled.||Session cookie|
|hs_ab_test||This cookie is used to consistently serve visitors the same version of an A/B test page that they’ve seen before.||Session cookie|
|hs_lang_switcher_choice||This cookie is used to consistently redirect visitors to the language version of a page in the language they’ve selected on this top-level private domain in the past (if such a language version exists).|
|<id>_key||When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login. The cookie name is unique for each password-protected page.|
|This cookie is used on the visitor UI side so HubSpot can determine/save whether the chat widget is open for future visits. It resets after 30 minutes to re-close the widget after 30 minutes of inactivity||(TTL 30 minutes)|
|__hstc||The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).||2 years|
|hubspotutk||This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.||10 years|
|__hssc||This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.||30 min|
|__hssrc||Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.||None. Session cookie|
|messagesUtk||This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they’re added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor.|
|complianceCookie||Used to distinguish your acknowledgement of our website’s Cookie Banner and subsequent policy (this document).||14 days|
How to change your Cookie preferences
The most popular web browsers typically provide additional tools to users for controlling or restricting cookies on their device. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
- How to contact us
If you would like to exercise one of your rights as set out earlier in this policy, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:
Assigned Data Protection Officer: Jonathan Israel, Timber Trader.
By email: email@example.com
By post: Landguard Point Limited, Room 103, Building 24, Stradey Business Centre, Mmrwg Road, Llangennech, Llanelli, SA14 8YP.
Landguard Point Ltd.
This Policy was last updated on 22/05/2018